Designing from activities. The “ability/difficulty table”, a useful tool to detect the “limit users” in the Design for All Approach

In the Design for All Approach (DfA), an important phase of the design process consists in the individuation of the so-called “limit users”, that are that particular group of people with the most “critical” features for the autonomous fruition of a system or a product. Generally, however, it is not easy to identify them in a complete and objective way. A clear and complete outline of design requirements with respect to the “normal” use of a service, product or environment, moreover, is of fundamental importance in inclusive design. In fact, we know how bad design, that doesn’t take in account the true “strategies of use”, may lead to situations of handicap, also serious, temporary or permanent, regardless if the user is a “disabled” person or not. In relation to this scenario, the paper shows the results of a research which has developed the “Ability/Difficulty Table” (“A/D Table”), a new tool useful to identify the so-called “limit users” and their needs with respect to different activities, linking the main “difficulties”, expressed by people, with the “abilities” required to carry out in autonomy the investigated activity.