Recent technological innovations are reshaping the work‐life and the workplace. Advances in automation and information and communication technology (ICT) drove scholars to identify the skills required for a competitive workforce. We analysed empirical data, collected from a multinational firm, through the lenses of the situational awareness approach, with the aim of investigating managers’ awareness about the relevance of digital skills to undertake a digitalization processes and whether this awareness differs across departments within the same organization. This study leads to three main contributions: (i) managers consider it essential to have a clear digital strategy in order to undertake digital transformation initiatives; (ii) managers consider it quite relevant to implement proper training initiatives both for acquiring and maintaining DS inside the organization and for fostering informal learning among senior experts and new employees; (iii) regardless of the business department, managers are often not properly aware of the DS required for a digital transformation process.

Employee skills and digital transformation: preliminary insights from a case study

Gianluca Prezioso
;
Federica Ceci
;
Stefano Za
2020-01-01

Abstract

Recent technological innovations are reshaping the work‐life and the workplace. Advances in automation and information and communication technology (ICT) drove scholars to identify the skills required for a competitive workforce. We analysed empirical data, collected from a multinational firm, through the lenses of the situational awareness approach, with the aim of investigating managers’ awareness about the relevance of digital skills to undertake a digitalization processes and whether this awareness differs across departments within the same organization. This study leads to three main contributions: (i) managers consider it essential to have a clear digital strategy in order to undertake digital transformation initiatives; (ii) managers consider it quite relevant to implement proper training initiatives both for acquiring and maintaining DS inside the organization and for fostering informal learning among senior experts and new employees; (iii) regardless of the business department, managers are often not properly aware of the DS required for a digital transformation process.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11564/734622
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