A Multidisciplinary Design Approach to Enhance the Use and the Enjoyment of Museums, Cultural and Natural Heritage

The Cultural and Natural Heritage is a relevant value that must be taken into account, mainly if we consider its positive potentialities for the Sustainable Development. Even though these potentialities are obvious, new relevant design opportunities are possible in the fields of tourism valorisation, for example: new solutions for the sustainable fruition of cities and parks, new services for the educative tourism, new experimental design approaches, etc. The paper shows the results obtained from a research study on the theme of touristic valorisation of Cultural and Natural Heritage, in the context of emerging Countries. It combines the Design for All (DfA) approach for the analysis of end-users and for the design of touristic fruition solutions; and the Disability & Case Management (D&CM) approach for the evaluation of end-users’ needs and for the realization of inclusive networks and work plans.