Despite the literature’s focus on total quality management practices, only a limited number of studies have empirically examined hard total quality management practices in terms of benchmarking, process management and continuous improvement or explored data analytics knowledge as a mediating variable in the relationship between total quality management practices and university performance. This paper investigated the mediating effect of data analytics knowledge on the relationship between hard total quality management practices and university performance to address this research gap. A quantitative approach and PLS-SEM were used, and the empirical findings revealed that benchmarking and process management have significant and continuous improvement relationships with university performance. Moreover, this research indicated that quality is an important factor in the enhancement of university performance and the implementation of data analytics knowledge to boost the performance of universities.
THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT PRACTICES AND PERFORMANCE IS MEDIATED BY DATA ANALYTICS KNOWLEDGE. ARE UNIVERSITIES READY TO ADOPT CHANGES?
Michele Borgia;Francesca Di Virgilio;Maura La Torre
2023-01-01
Abstract
Despite the literature’s focus on total quality management practices, only a limited number of studies have empirically examined hard total quality management practices in terms of benchmarking, process management and continuous improvement or explored data analytics knowledge as a mediating variable in the relationship between total quality management practices and university performance. This paper investigated the mediating effect of data analytics knowledge on the relationship between hard total quality management practices and university performance to address this research gap. A quantitative approach and PLS-SEM were used, and the empirical findings revealed that benchmarking and process management have significant and continuous improvement relationships with university performance. Moreover, this research indicated that quality is an important factor in the enhancement of university performance and the implementation of data analytics knowledge to boost the performance of universities.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
